Returns & Warranty
Initial customer information draft · Your invoice and product-specific written terms contain the applicable details.
Need help with an order?
Please contact the seller shown on your invoice or contact Greenvolt at +91 98753 66607. Share your invoice or order reference, battery model, purchase date and a clear description of the issue. For safety, stop using or charging a battery that appears damaged, unusually hot, swollen or otherwise unsafe, and contact the seller for guidance.
Returns and replacements
Return eligibility, replacement options and any refund depend on the product, the reason for the request, the sale channel, the invoice and applicable product terms and law. Contact the seller promptly before sending a product back. Please wait for return instructions; do not ship a battery without confirming the safe and approved return method.
When you contact us about a damaged, incorrect or suspected faulty item, include photos or other information that can help the seller review your request. The seller may need to inspect the product and supporting documents before confirming the next step.
Warranty support
Warranty coverage and duration depend on the exact model and series. The Value and Prime durations described on this website are summaries for the stated e-scooty and e-cycle ranges. Please consult the warranty terms provided with your specific battery or ask the seller to confirm coverage. Keep your invoice and warranty details available when requesting service.
Contact
Greenvolt Lithium Solutions, Barasat, West Bengal 700125
Phone / WhatsApp: +91 98753 66607
Hours: 10:30 am–7:30 pm IST, Friday–Wednesday; Thursday closed.
Greenvolt should confirm the return eligibility window, non-returnable cases, who pays return freight, inspection and replacement/refund steps, seller responsibility, service contact and warranty conditions. This draft intentionally does not invent those business rules. Applicable consumer rights are not limited by this summary.